Patient Bill of Rights

Last Updated:
June 01, 2024

In today's rapidly changing healthcare environment, telehealth has become a crucial tool, offering patients convenient access to medical care. At WZRD, LLC, we are dedicated to providing top-quality, accessible, and fair healthcare services through our telehealth platform. To support this commitment, we have created our Telehealth Medical Bill of Rights, ensuring that patients understand their rights and responsibilities when using our services.

Your Rights as a Patient

1. Right to Fair Treatment: All patients have the right to receive fair and unbiased care, regardless of age, gender, race, ethnicity, religion, sexual orientation, or socio-economic status.
2. Right to Privacy: Patients have the right to private communications and can expect their personal health information to be kept confidential in line with HIPAA and applicable state regulations.
3. Right to Informed Consent: Before receiving any treatment, patients have the right to be fully informed about their treatment options, including potential risks and benefits, and to give their informed consent.
4. Right to Access Medical Records: Patients have the right to view and obtain copies of their medical records, subject to legal limitations.
5. Right to Quality Care: Patients are entitled to receive high-quality care from qualified healthcare providers, including accurate diagnoses, appropriate treatments, and coordinated care among multiple providers if needed.
6. Right to a Safe Environment: Patients have the right to receive care in a secure and safe virtual setting, free from any form of abuse, harassment, or neglect.
7. Right to Participate in Care Decisions: Patients have the right to be active participants in their healthcare decisions, including the option to decline treatment.
8. Right to Raise Concerns: Patients have the right to voice complaints or concerns about their care or any violations of their rights without fear of retaliation or discrimination.
9. Right to Cost Transparency: Patients are entitled to a clear explanation of the costs associated with their care before receiving services, including any charges they will be responsible for.
10. Right to Consistent Care: Patients have the right to continuity of care, including timely updates about changes in healthcare providers and support during transitions to other providers if necessary.

Our Commitment to Your Rights

At WZRD, LLC, we are dedicated to protecting these patient rights, ensuring that our telehealth services are delivered with professionalism and the highest standards of care. We invite our patients to engage with us, ask questions, and communicate their needs and preferences to ensure a collaborative and patient-focused healthcare experience.

References:

• Health Insurance Portability and Accountability Act (HIPAA)
• American Telemedicine Association (ATA) Guidelines
• State-specific telehealth regulations and laws